Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pranamjaglan@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pranamjaglan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Returns will not be accepted if:
The product has been used, damaged, or altered after delivery.
The item is returned without its original packaging or accessories.
The return request is made after the 7-day return window.
The product has been damaged due to misuse, improper handling, or normal wear and tear.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
Contact our support team within 48 hours of delivery.
Share your order number along with clear photos or a short unboxing video of the package and product.
After verification, we will arrange a replacement or issue a refund, depending on the situation.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pranamjaglan@gmail.com.

Contact Us
If you have any questions or need assistance, our customer support team is here to help. We value your trust and are committed to ensuring every shopping experience with IndiKartz is secure, transparent, and satisfying.
Thank you for shopping with IndiKartz!